In life, you have to plan and account for unknown elements and circumstances that can’t always be planned for, as they’re unknown. The best way to do this in business is to make sure everything that can be planned, is. Most businesses, particularly small businesses, like to use org charts for budgeting, staffing, responsibilities, and chains of command, among other things. While they are an excellent tool to utilize, they aren’t the only way to plan and organize your business to maximize growth. 

Jasmine Morris runs a multifaceted PR agency and likes to refer to herself as a digital storyteller. She opts not to use an org chart for her agency, “Not because [she] doesn’t believe in them,” but because she takes the untraditional route and invests in business strategists. “Focus on the overall vision of the company,” she advices, adding that she assesses her business quarterly. By doing so, she has proudly scaled her agency to not require hiring many people, and found a way to replace humans for a system that has generated multi-six figures to seven figures.

Wondering how she did it? We were too, so we got her to spill her secrets. Here's 4 steps she has taken to successfully scale her agency to success:

1. Clarity

The most important thing for Morris was to know what she wanted internally and externally for her agency. She continues to refine her strategy by coming back to those questions mid way through the year. “We've gotten super clear on our dream client, and we've created a system where we only promote internally, to our clients, as a referral system to keep business flowing in,” Morris says. For example, she made the decision not to invest in social media marketing for her agency, which guides her company in a clear direction and has financial benefits. “Not focusing on social media marketing has allowed us to not hire a social media manager and eliminate any additional cost at this time.”

She also sets up her week for clarity and efficiency to accomplish their goals for the week. “We have specific days for specific tasks. For example, Mondays are CEO days where it gives me, as the CEO, a chance to check in with the financial goals, marketing for the week, branding, etc. We only schedule company calls Tuesdays through Thursdays, which eliminates having calls throughout the week as well.” 

2. Continue to invest in yourself

Morris abides by the adage, “If you don’t invest in yourself, who will?” Despite her success, she continues to invest yearly in high-level business coaches to continue her agency’s growth in reach and profits, and every six months invest in their systems and team to ensure it's improving. This approach helped her invest her first $10,000 right back into the company. “To surpass our first six-figures years ago, we invested our first 10k to identify what our messaging should be and how we should present our sales pages, and got super clear on our signature services. We found that only having three signature services is key to scaling and having a strong ROI every month. The fewer services, the better the ROI (in our opinion).” She continues, “We've invested almost 10k+ each year in business development and we've always seen a 10x return on it.”

3. Eliminate roadblocks

Morris found that for her company to run smoothly and successfully, the agency must be aware of and combat roadblocks on a more frequent basis. “Every week, we are focused on eliminating roadblocks for the company,” she explains. “We keep a database of 'opportunities' that we need to address whether it's financial, with whom we may need to hire, or processes that we have in place that we need to change. Having this database is a game changer.” 

By combating issues every month, Morris and her team are set up easily to progress forward and plan for major changes every half-year.

4. Untraditional hiring

As Morris previously stated, she likes to take the untraditional route. That’s particularly true when it comes to her hiring practices⎯more so her hesitation to hire non-essential employees. “Unlike most agencies, we didn't hire the traditional way by hiring a VA, project manager, marketing manager, etc,” Morris says. “What has allowed us to grow strategically, authentically, and to multi-six figures is to invest in experts and focus on growing from the inside out. Many female CEOs get stuck on hiring, but until you know what you need, you cannot scale properly so invest in someone who can assist.”

She isn’t advocating for any business to nix basic hires for operating, but some of the non-essential positions can be outsourced to apps and systems that help save an agency or company money while scaling. “Of course, there are basic hires that you should identify before operating. But as you operate, you learn what gaps you need to fill. After identifying what needs to be accomplished to run our agency, we've replaced a lot of those people with systems and strategies that allow us to serve our clients easily.” 

Morris adds that she also relies on Asana (a work management platform designed to organize, track, and manage a team’s work) and Dubsado (a suite of business tools including template creation, scheduling, and invoicing among other things). “We have a project overview within Asana that allows each team member to know what the project they are assigned to is about and what their specific tasks are,” she shares of the software. The versatility and range of both systems help her “eliminate hiring a ton of people,” again saving money that can be re-invested for further growth. 

Written by: Abby Stern