In January of 2020, my husband and business partner, Brian, and I realized a dream we’d had for nearly 16 years: we signed a lease on our very first retail store for our brand, Loeffler Randall. We chose Soho because that neighborhood has been home to our office for over a decade. It’s also where we had our first date; at Raoul’s Restaurant, complete with a visit to the tarot card reader upstairs.

Brian and I started our company in 2004 in our garden apartment in Cobble Hill, Brooklyn. Long before we had children, we hoisted long whiteboards along the walls of our apartment where we plotted and planned the company we would create. I felt so much pressure to have my designs work, for this to be a success, that I couldn’t sleep at night. Bob, our life coach, asked us a question, “Even if you fail, do you think it might still be worth it? That you will learn something? That you will have created something that you are proud of? Isn’t there freedom in that? In knowing that even if you fail, it will be a success.” 

We channeled this same wisdom when we, up against many unforeseen challenges and delays, decided to stay the course and open our first Loeffler Randall retail store in NYC in February 2021. Here’s how. 

1. Accept What You Cannot Control    

In the middle of March 2020, the reality of COVID hit. Soon the full brunt of the pandemic’s impact smacked into our business. Our store, nearly completed, stood empty, its walls half smoothed with plaster and with shelves laying bare. 

March and April were cold and damp. I tried to take my three kids on long, windy walks on the beach in Long Island each day to get some energy out. Brian stayed home, enduring the bankruptcies of four of our important wholesale accounts. At home, I threw myself into sewing masks for front-line workers, with the message “Thank you, hero” embroidered inside. Without discussing it, Brian and I divided and conquered. I taught myself how to bake bread and busied myself feeding the kids, working on creative projects, and designing new, pandemic appropriate products like slippers.

2. Commit Yourself Completely 

Even after all these years, with all our company’s triumphs and steady growth, signing our first retail lease felt just as scary as first starting our line. Many of our friends and advisors told us to get out of our retail lease at all costs. Another suggested that someday, after a vaccine was developed, the city and our business might return to a new version of normal. Would we start then to plan the future? Or would we plan for it now? We choose to proceed. To commit to completion and see our vision through.

When we pressed pause on the store construction in March of 2020, we were 75% complete. Many months later, when we were able to resume, we dove right back in, selecting light fixtures, having reusable totes made from the fabric scraps from our development process. We were ready to open our doors in February, one of New York’s coldest and snowiest months. Was anyone shopping? It didn’t matter, we committed to this project, to that date, and we did all in our power to make it the best and most successful we possibly could. 

Unable to host a typical store opening party, we made cardboard tubes with masks, sanitizer, and photos of the new shop to send out. Instead of press previews, I held Zoom meetings with reporters, showing them the wall of pleated styles on my laptop. It worked, with the support of our friends and community, in the media, social media, and beyond, people were excited. The word was out, and customers did in fact start walking through the door. 

3. Focus on the Positive 

After a year of bad news, our store opening was the beacon of hope and positivity my team and I needed. A reporter asked us over Zoom how we would know the store had been a success. And the answer came to me that for me, no matter what happened, it already was a success, because it exceeded my expectations for a physical representation of the brand. It felt warm and welcoming, just the way I wanted it to feel. And it continues to inspire me and my team creatively. 

In designing the space back in early 2020, my team and I collaborated with my friend Poonam Khanna, the interior designer and architect who designed our office. Zoe, on my team, pulled together the things we love and are inspired by: the tiles and earthy textures from our recent trip to Marrakech, pleated fabrics referencing our collection. Poonam set down slabs of terrazzo, hunks of pale oak wood, textured plaster, and rich pink velvet onto the floor of my showroom to see how it all worked together. We stood back and smiled—this was our brand coming to life in 360 degrees. To have us finally open our doors, and invite our community into the first Loeffler Randall retail space a full 14 months after signing the lease, 12 of which were consumed by the pandemic, was a proud, full-circle moment. The beginning of something new, something hopeful.  

The NYC I know and love began to emerge again like the bright bulbs on the flowering trees on our block. And shoppers crowd down Prince Street and into our shop, especially on bright, sunny days.

4. Know It’s All About the People  

This weekend, Lucy, from our sales and merchandising team got married at the Boat House in Prospect Park in Brooklyn. The bridesmaids all wore Loeffler Randall pleated bow heels. As the sun set behind the chuppah overlooking the lake, I smiled seeing my beloved co-workers: Jessica who has helped build our company for over 10 years, Lissa who started as an intern so many years ago, and Miranda, our retail store manager, dashing into the ceremony just in time from a full shift at our store. We had just had our highest-grossing day at our boutique. 

Even though the pandemic still rages, there is hope in the vaccine and hope for a small business like ours, more happy occasions on the horizon, and many more weddings to celebrate in Loeffler Randall heels.

About the Author: Jessie Randall created Loeffler Randall in 2004 out of her garden apartment in Cobble Hill, Brooklyn with her husband, Brian. Fifteen years and three children later, they are still doing what they love, making distinctive products in small, considered batches with attention to every detail. Since 2004, they have expanded from shoes, adding handbags, ready-to-wear & accessories to their collection. Creativity is at the heart of what they do, they are always thinking about new designs they can offer to their customers from their signature point of view.

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